The pre-action protocol is the steps that tenants and landlords in England and Wales are expected to follow prior to starting a housing disrepair claim. Property disrepair claims are raised due to poor housing conditions that result in illness, financial issues, and inhabitable properties. The pre-action protocol’s aim is to encourage early communication, pro-active inspections, and open negotiation so that repairs are made and compensation is agreed without the need for court proceedings.…
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