Satchell Moran Solicitors
10 Dryden Road
Wavertree Technology Park
Liverpool, L7 9PG
0151 268 8282
info@satchellmoransolicitors.com
Satchell Moran Solicitors
10 Dryden Road
Wavertree Technology Park
Liverpool, L7 9PG
0151 268 8282
info@satchellmoransolicitors.com
If you're an L&Q tenant living with damp, mould, leaks or other unresolved repairs, our housing disrepair solicitors can help you claim compensation and get the work done. Contact Satchell Moran's specialist housing disrepair team to start your claim.
Start Your Claim
L&Q (London & Quadrant) is one of England’s largest housing associations, managing more than 100,000 homes across London, the South East, East Anglia and the North West. As a registered social landlord, L&Q has a legal duty to keep its properties safe, structurally sound and fit for tenants to live in.
If you are an L&Q tenant living with damp, mould, leaks, broken heating, structural problems or other unresolved repairs, you may be entitled to compensation, alongside having the repairs carried out.
Satchell Moran’s housing disrepair solicitors act for tenants of housing associations and councils across England and Wales on a no win, no fee basis. If L&Q has failed to repair your home, contact us to find out where you stand.
Fundamental Rights
As an L&Q tenant, you have the right to a home that is safe, secure and free from disrepair.
Compensation Claims
If L&Q has failed to act on reported repairs, you may be entitled to compensation as well as the work itself being carried out.
Expert Representation
Specialist no win, no fee legal support for L&Q tenants across England and Wales.
L&Q has been the subject of formal scrutiny by the Housing Ombudsman Service, the independent body that investigates complaints between tenants and social landlords.
In July 2023, the Housing Ombudsman published the findings of a special investigation into L&Q, covering 103 individual determinations made between January and June 2023 across 30 local authority areas. The investigation found a severe maladministration rate of 13% in cases involving L&Q, more than double the national average of 6% across all social landlords, in relation to disrepair, repairs handling, leaseholder service charges and anti-social behaviour cases.
As part of that investigation, the Ombudsman ordered L&Q to pay over £141,000 in compensation to affected residents and set out nearly 500 separate orders and recommendations for L&Q to put things right. Repairs and maintenance accounted for 73% of all complaints made to L&Q in 2022/23, and the Ombudsman specifically identified damp and mould as an issue L&Q had repeatedly failed to address at the root cause, rather than treating in isolation.
L&Q’s Group Chief Executive publicly acknowledged the findings and apologised to affected residents, and the organisation has since set out an action plan including a major works investment programme.
Individual Ombudsman determinations against L&Q continue to be published on an ongoing basis, including findings of maladministration relating to delayed repairs, failure to address damp and mould at the root cause, and inadequate compensation offers made outside the formal complaints process.
This history does not mean every L&Q tenant has a claim, but it does mean L&Q’s record on repairs has been independently and formally scrutinised. If you are experiencing similar issues, you are not alone, and you do not have to accept the situation.
One of the issues most frequently raised with the Housing Ombudsman in relation to L&Q. If damp or mould has been reported and not properly treated at its source, this may form the basis of a claim.
Leaking roofs, pipes or guttering that L&Q has been notified about but has failed to repair within a reasonable timeframe.
Persistent pest problems linked to structural disrepair, such as gaps, damp conditions or waste disposal issues that L&Q has failed to resolve.
Broken boilers, heating systems or hot water supplies left unrepaired, particularly where this affects vulnerable residents.
Cracked walls, ceilings, unsafe flooring or window and door defects affecting the safety of the property.
Faulty wiring, exposed cabling or unsafe gas installations that L&Q has not addressed.
You may be eligible to make a housing disrepair claim against L&Q if:
More about us and how we helpYou are a tenant of an L&Q property in England or Wales
You reported the disrepair to L&Q in writing or have a clear record of having done so
L&Q has failed to carry out repairs within a reasonable time
Our specialist housing disrepair solicitors act for tenants across England and Wales on a no win, no fee basis. There is no financial risk in finding out where you stand.
We handle housing disrepair claims against L&Q on a no win, no fee basis. This means:
We will also assess whether your case may need to follow the Pre-Action Protocol for Housing Condition Claims before formal proceedings are issued, and explain each step in plain English as your claim against L&Q progresses.
Yes. You do not need to have moved out to bring a disrepair claim. In fact, claims are often used to compel L&Q to carry out repairs while you remain living there, alongside seeking compensation.
No. It is unlawful for L&Q to evict you, increase your rent, or otherwise penalise you simply for making a housing disrepair claim or reporting disrepair.
This depends on the severity and duration of the disrepair, and the impact it has had on you. For a general guide to how compensation is calculated, see our housing disrepair compensation guide.
You do not need to use a solicitor; you can refer a complaint to the Housing Ombudsman yourself free of charge once you have exhausted L&Q’s internal complaints process. Many tenants choose to instruct a solicitor to run a formal legal claim for compensation and to enforce repairs, particularly where L&Q has failed to resolve the issue through its own complaints process.
You do not need to use a solicitor; you can refer a complaint to the Housing Ombudsman yourself free of charge once you have exhausted Clarion’s internal complaints process. Many tenants choose to instruct a solicitor to run a formal legal claim for compensation and to enforce repairs, particularly where Clarion has failed to resolve the issue through its own complaints process.
An offer from L&Q does not necessarily reflect the full value of your claim, particularly if it was made outside L&Q’s formal complaints process. We can review any offer you have received before you accept it.
In most cases, you have six years from when the disrepair began, or from when L&Q was made aware and failed to act, to bring a claim. Time limits can vary depending on the type of claim and individual circumstances. For full detail on limitation periods, see our guide to housing disrepair compensation.
