Housing disrepair claim Mould on wall

Housing Disrepair Claims

Are You Suffering in Housing Disrepair?

If your landlord has failed to fix problems that make your property unsafe or uncomfortable, you may be entitled to make a housing disrepair claim.

Satchell Moran’s expert team of housing disrepair solicitors help tenants across Liverpool and the UK take action against negligent landlords to secure essential repairs and compensation.

Our housing disrepair lawyers work under No Win, No Fee agreements for social housing disputes, meaning you won’t pay any legal fees unless your claim is successful.

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Housing Disrepair Claims

What Is A Housing Disrepair Claim?

Housing disrepair occurs when a rented property falls below the standard required by the Landlord and Tenant Act 1985 or related UK housing legislation. Under Section 11 of the Landlord and Tenant Act (1985), as amended by the Fitness for Human Habitation Act, both social housing (council or housing association) and private landlords are legally obligated to keep the property in a good state of repair.

Issues such as damp, mould, leaks and faulty heating can pose serious health and safety risks. You have the right to live in your property without suffering due to disrepair.

If you’ve reported issues to your landlord for six months or more, have allowed them access to the property, and have no significant rent arrears, you may be entitled to make a claim.

Contact our expert HDR solicitors today to start your housing disrepair claim on a No Win, No Fee basis. We can also help with housing repair breach claims.

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Examples Of Common Housing Disrepair Issues

This includes repairs such as gutters, drains, and external pipes. Ensuring the home is free from hazardous damp and mould.

Leaks can lead to hazardous mould if not dealt with and can also damage your belongings.

You have a right to a safe and habitable home. Broken or damaged doors, locks and windows can be a security risk to tenants.

This includes including addressing issues like no heating, gas and external pipes, tripping electrics, or general electrical wiring issues.

This includes including addressing cracking or loose plaster and paintwork.

Pest and vermin infestations are a health hazard and can lead to diseases as well as contamination of your food and other belongings.

Housing Disrepair Claims

What is the Housing Disrepair Process?

You can claim for housing disrepair by taking the following steps:

1. Document the Disrepair
Take dated photos or videos showing the damage and its impact. Keep records of communications with your landlord.

2. Notify Your Landlord
Write to inform your landlord of the issues and allow time for repairs; a recorded history of your communication is vital for building your case.

3. Consult Housing Disrepair Solicitors
Contact our housing disrepair team at Satchell Moran Solicitors for expert advice on social property disputes. Our experts will review the strength of your claim and guide you through the housing disrepair protocol.

4. Independent Inspection
A qualified surveyor can inspect the property to confirm the extent of disrepair and its effect on your living conditions.

5. Pre-Action Protocol
Before starting court action, we follow the Pre-Action Protocol for Housing Disrepair Claims to give your council landlord a formal chance to respond.

6. Negotiation or Legal Action
Our housing disrepair lawyers aim to settle most cases through negotiation. If your landlord refuses to cooperate, your dedicated team will take legal steps to enforce repairs and recover compensation.

7. Receive Compensation and Repairs
Successful HDR claims can result in a court order requiring the landlord to make repairs, as well as compensation for inconvenience, damage, or distress.

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Housing Disrepair Claims

How Can Satchell Moran Help?

Client Specific Needs

We will ensure your specific needs are considered and adapt our services to ensure you feel comfortable and supported throughout your claim. We understand how housing disrepair can affect every aspect of your life, from your physical to your mental health, which is why we work closely with you to provide a clear and effective plan of action.

Our aim is always to secure repairs and compensation for the suffering caused.

Housing Disrepair Claims
Housing Disrepair Claims

Why Choose Our Housing Disrepair Services?

At Satchell Moran, we’ve built a reputation as trusted housing disrepair solicitors in Liverpool and across the UK. Our clients choose us because we offer:

  • Specialist housing disrepair expertise.
  • No Win, No Fee representation for eligible cases.
  • After-the-Event insurance policy, covering disbursement costs.
  • No up-front fees.
  • A friendly, understanding approach for tenants.
  • Transparent communication throughout your claim.
  • Strong track record for achieving fair compensation and timely repairs.

We also handle related areas, such as tenancy disputes and personal injury claims, if your disrepair has caused injury or illness.

Housing Disrepair Claims

What Can Housing Disrepair Claims Achieve For Tenants?

When you make a housing disrepair claim against your landlord, you can pursue two possible outcomes, and in many cases, both can be achieved within the same claim.

Compensation For Housing Disrepair

You may receive compensation through negotiation or a court order for the inconvenience of living in poor conditions.

Additional damages may be awarded for Pain, Suffering, and Loss of Amenity (PSLA) if you became ill or your belongings were damaged by issues such as mould, leaks, or heating faults. You can also claim if parts of your home were unusable, for example, due to faulty wiring or broken appliances.

The amount from your housing disrepair compensation claim depends on the severity and duration of the disrepair.

Court Order To Complete Repairs

If a landlord fails to carry out repairs within a reasonable timeframe, the court can require them to do so by issuing either a Court Order for Specific Performance or a Mandatory Injunction.

In effect, both types of orders legally compel the landlord to complete the necessary repairs. Non-compliance with the order could potentially lead to fines or imprisonment for your landlord.

In some cases, the court may also allow tenants to arrange the repairs themselves and recover the cost by deducting it from future rent payments.

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Why Choose Satchell Moran?

Our dedicated team handles a wide range of housing disrepair claims. We are experienced, professional and will be by your side every step of the way.

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Am I Eligible For A Housing Disrepair Claim?

You may be eligible to make a housing disrepair claim if:

  • You rent from a council, housing association or private landlord.
  • You’ve reported the disrepair, and your landlord has failed to act within a reasonable time.
  • The problem has caused inconvenience, health issues or property damage.

Our housing disrepair solicitors will assess your situation, review evidence and advise whether your case meets the housing disrepair claims criteria. 

Get in touch today to receive expert guidance, understand your legal options and begin your claim with confidence.

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Housing Disrepair FAQs

Housing disrepair compensation depends on the extent of the damage, the effect on your health, and how long you’ve lived with the problem.

Once we understand your case, we will be in a better position to give you an estimate of potential reimbursement. Get in touch with our experts today to find out more about what you could be owed.

Housing disrepair claims can take several weeks or even months to resolve, depending on factors such as landlord cooperation and whether court proceedings are needed. 

You can rest assured that there will be no delays on our part, as we will do everything we can to get your landlord to take prompt action.

Generally, there is no time limit for cases of ongoing housing disrepair, though you should seek legal advice as soon as possible.

You can claim for any level of housing disrepair that has affected your wellbeing, comfort or use of the property, whether it’s minor damp issues or serious structural damage.

Our expert solicitors will assess the extent of your housing disrepair and gather evidence to support your claim.

Under UK housing law, social housing and private landlords are responsible for maintaining the structure, exterior and essential installations of a property.

Landlords must act within a reasonable time after being notified of the issue. Ignoring repair requests can be grounds for a housing disrepair claim.

If you are unsure whether you are eligible for a housing repair claim, please contact us today for expert legal advice.

We would advise keeping inspection reports, photographs, medical records and any correspondence with your landlord as these documents can help strengthen your housing disrepair case.

Landlords must be given notice before any court proceedings; however, tenants should speak to a lawyer before any formal notice is sent, so the wording, evidence and timing are handled correctly under the Housing Conditions Pre‑Action Protocol.

Your dedicated housing disrepair lawyer can then send the formal notice on your behalf.

It’s illegal for landlords to evict tenants in retaliation for making a legitimate housing disrepair claim. Our experienced solicitors can protect your rights if you face harassment.

Housing disrepair disputes are usually made while tenants are still living in the property, allowing them to pursue both essential repairs and compensation at the same time.

Satchell Moran handles No Win, No Fee housing disrepair claims, so there are no upfront costs.

There is no need to be concerned as it’s your landlord’s legal responsibility to act in your best interests. You have the right to live in your property without suffering due to disrepair.

Under Section 11 of the Landlord and Tenant Act (1985), both social (council or housing association) and private landlords are legally obligated to keep the property in a good state of repair.

Yes! You should continue to pay your rent in full, even if you are making a housing disrepair claim.

If you withhold rent, you may be in breach of your tenancy agreement, which could allow your landlord to counterclaim, seek eviction and potentially damage your credit record.

All Repairs Made

We engaged the services of Satchell Moran Solicitors with regard to our housing disrepair claim having read other reviews. Our property was inspected by their contracted expert and an extensive report was obtained, highlighting many issues of which even we were not aware. Suffice to say that our solicitor, Lois, negotiated a fair settlement for us and all of the repairs were made...I can therefore thoroughly recommend Satchell Moran Solicitors.

Martyn - Google
Excellent Firm

Excellent firm. Chloe and Emily worked hard to secure my compensation. They are outstanding in all aspects of what they did for me.

Kevan - Trustpilot
Housing Conditions

Had a great experience with these solicitors they very friendly and explain everything properly and it’s really reassuring to no somebody cares about people living conditions and Lucy was great help.

Joseph - Trustpilot
Highly Recommend

I had problems with housing disrepair it was quick and they keep you updated on everything get back to you straight away also. Highly recommend they sorted all my repairs and also some compensation off my council also.

Jenny - Google

Your Housing Disepair Claims team

Laura Walsh
Laura Walsh
Head of Department
Gavin Melia
Gavin Melia
Solicitor
Sam Prendergast
Sam Prendergast
Solicitor
Heather Boultbee
Heather Boultbee
Solicitor
Lois Williams
Lois Williams
Solicitor
Stephen Sweeney
Stephen Sweeney
Solicitor
Marnie Keoghan
Marnie Keoghan
Solicitor
Adam Roche
Adam Roche
Senior Litigation Executive
Hannah Brown
Hannah Brown
Senior Litigation Executive
Kyle Grimshaw
Kyle Grimshaw
Litigation Executive
Zoe Griffiths
Zoe Griffiths
Litigation Executive
Sarah Glen
Sarah Glen
Litigation Executive
Ava Birrell
Ava Birrell
Litigation Executive
Lucy Barton
Lucy Barton
Litigation Executive
Daisy Boyes
Daisy Boyes
Litigation Executive
Megan Jones
Megan Jones
Litigation Executive
Amber McGee
Amber McGee
Litigation Executive
Elise Kirkpatrick
Elise Kirkpatrick
Litigation Executive
Louise Maguire
Louise Maguire
Litigation Executive
Doloresz Gyorgy
Doloresz Gyorgy
Litigation Executive
Ami Freeman
Ami Freeman
Litigation Executive
Edem Orok
Edem Orok
Litigation Executive
Louise Kemp
Louise Kemp
Litigation Executive
Stephanie Chukuma
Stephanie Chukuma
Trainee Solicitor
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Housing Disrepair Claims